WeSki | Customer Service Representative

 In Positions

WeSki is growing rapidly and looking for talented and ski-passionate Customer Service Representatives to join our awesome team in Israel!

About the role

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Responsible for ensuring a positive customer experience by providing a unique, professional, and friendly service
  • Serve as the main point of contact for customers throughout their WeSki journey by communicating via live chat, email and over the phone
  • Advise customers on pre-booking inquiries like where and how to book their ski trips
  • Facilitate post-booking support according to customers’ needs
  • Provide support during the trip to guarantee a great customer experience
  • Represent the voice of the customers in the company and influence product development
Requirements
  • Skiing or Snowboarding experience – Must
  • 1+ years of experience in a customer service role – Must
  • Excellent English communication skills with full professional proficiency – Must
  • Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom – Advantage
  • The capability of understanding and working with multiple complex systems
  • Highly motivated and eager to learn new things
  • Ability to solve complicated problems that need simple solutions
  • Full-time position, based on a rotating shift work schedule, including weekends
Benefits
  • Be part of a funding team in a growing startup environment
  • Training & Development
  • Pension Plan
  • ₪800 Monthly food expenses
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